Fussy Brow Studio Appointment Booking Policy

Deposit
Due to a 2-3 hour time-slot being reserved for you at the time of booking, deposit fee payments are non-refundable. However, the deposit fee is deducted from the total service cost. The remaining balance is due at the appointment.

Cancellation
We allow same day cancellation by request. Please call or text at least 2 hours before your appointment time if you need to cancel. The deposit fee is non-refundable. There is no balance due on appointments that are cancelled according to our 2-hour notice policy. If 2 hour notice is not received, 50% of the balance will be charged as late cancellation fee.

No-call No-shows
We do not allow no-call-no shows under any circumstances. Please call or text at least 2 hours in advance if you cannot make your scheduled appointment time for any reason. Same day cancellations are allowed however failing to show up to your appointment without giving notice will result in a charge of 100% of the appointment balance. By booking your appointment you agree to this policy.

Rescheduling
We allow same day rescheduling by request. Please call or text at least 2 hours before your appointment time if you need to reschedule. Each client is allowed 1 courtesy reschedule at no additional cost.

To reschedule for a 2nd time, the full balance of the appointment will need to be paid in full. There won’t be a balance on the day of the actual appointment as it will be marked as paid for in full already.

Late Arrival
We know it’s LA and there’s traffic. Call or text to let us know if you are running late. There is no late fee. We'll meet you upon arrival. If you will be running more than 15 minutes late, the cancellation and rescheduling policy outlined above applies.

Booking confirmation and Pre-Care Instructions
Upon booking, confirmation details including your pre-care instructions will be sent to your email. It is your job to review the email carefully and ensure you follow the pre-care instructions.

Communications from Us
Auto communications about your appointment such as pre-care, aftercare, reminders, directions and parking instruction will be sent to your email days before the appointment. Please make sure you are checking your email for them. You can always text or call at at (213) 537-7575 if you have any questions or concerns.

We look forward to serving you in our salon!